Fitzpatrick were established in 2008 and are an independent family run business. Fitzpatrick provide a full range of services for people of all ages, those with age related challenges palliative care, mental health, physical disabilities and learning disabilities. Fitzpatrick provide fully trained and qualified staff, you can feel confident that all our carers will receive a full induction and ongoing training. We have a stringent monitoring process in place to ensure we can react to your changing needs and requirements. Tailored to your individual needs there can be many reasons why you are looking for home care, additional support may be needed for everyday tasks that are becoming more difficult or assistance through illness or an accident. Fitzpatrick tailor your care needs and support to accommodate you, giving you, your family and friends peace of mind. All of our services are monitored with surveys on a regular basis to ensure that we can respond to your specific needs and improve the service if required. Fitzpatrick Care supports you as the unique person you are, no two clients are the same, we want you and your family to have peace of mind and work hard to ensure that happens.. Aims and Objectives To facilitate people to stay in their own homes, no matter their level or type of disability. We provide a free of charge Service Assessment within 24-hours of request or an emergency assessment if required We provide clear and concise information, setting out the services we will provide and the associated costs We provide staff matched to the Service users needs who are DBS checked regularly reviewing care in order to provide a timely response to changing needs All care provided by Fitzpatrick’s is in accordance with current best practice guidelines Our Quality Care Commitment Our Quality Care Commitment has been developed by our Management to ensure that we are continually delivering a safe and quality care service to all of our clients and client care staff. Quality and safety underpins everything that we do, so it is our commitment to maintain the highest standards and all times, and have the policies and procedures in place to continually maintain these standards. What matters to you matters to us We put our client's care at the forefront of everything we do. How do we do this? Visions and Values We have a strong set of values, which ensure that our employees and client care staff have a consistent approach to delivering our high standards of service. Our values are: Everyone has a voice - We value the views and opinions of our clients and client care staff and we treat people as we would want to be treated, with respect and patience. Take pride in what you do - Whatever the job we do, we take pride in a job well done. Bring better to life - We always believe we can do better. We always ask questions, think and find answers to support you. Do the right thing - We never say 'that will do'. We always do more to make a difference. We always do things safely and environmentally right. The 6C's The 6Cs are: Care Compassion Competence Communication Courage Commitment