Who we are P & B Shadwell (t/as PBS Care) is CQC registered for home care services.We provide with urgent home care needs both short or long term. We provide personal care to meet people’s individual needs and we work with clients and families using a holistic approach to care. Our care at Home services offers nursing care, social care and support provided by experienced nurses, healthcare assistants and support workers. We are confident in offering a high-quality service, tailored to your individual needs, cultural beliefs and values. Our staff are drawn from a variety of backgrounds, which may include Nurses, Social Care staff and Support Workers in a collaborative way using a team approach which brings together all the key people involved in the patient’s care including any friends and family members. Your Core Person Individualised care is key to our approach and this means that only a small number of staff (usually 1/2) will be involved in your care and see you throughout your time in our service. Among them, one will be designated as your Core Person and their main responsibility is to ensure all your initial documentation and assessment records are completed & thereafter he/she will help coordinate your care. You will also be given the phone number of your core person for any urgent calls during office hours. An out of hours emergency number is also provided for you at the back of this leaflet and the staff who answer those calls will also pass any message on to your core person who can contact you by the next working day. A variety of care options We understand that our clients care needs can change that is why we offer several flexible care options which our service users can select based on their individual requirements. Service users can either choose one or combine more than one options to get the necessary level of care they require. 24-hour care Our nurses or carers can visit your home on a rota basis during the day and night, covering the whole 24-hour period. This is to ensure that your needs are attended to 24 hours per day. Live-in care This service provides the continuity of care from nurse or carer who will live in your home and provide up to 12 hours of care per day. Considerations for your home We understand that having someone share your home can be a very personal matter. For this reason, we ensure that all our live-in care staff are fully briefed on your expectations and personal preferences, dressing, religious beliefs, and cultural sensitivities. The carer will require their own bedroom and provision for meals. They will however provide all their own personal items. Daily visits From one hour through to a full day, we can offer support with all aspects of daily living. Night care Sleeping night- our sleeping night services are designed for those who may only require limited amount of care throughout the night, whilst having peace of mind that someone is there. Waking night- is for those whose care needs are greater and they require a substantial level of support during the night. Our waking night service may be the most suitable such cliental. During a waking night, the carer would be awake and alert throughout the night to meet the service user needs.