Optimum Care was registered with companies House in December 2018 and with CQC in May 2019. Optimum Care is Domiciliary care provider with crops of experienced team members who have been working within the sector, delivering high quality care services at different local authorities, clinical commissioning groups and private clients for many years. We are a new care provider, fresh, energetic and ready to do what we know how to do best, which is delivering high quality care and assist vulnerable adults to live independent lives in their own homes. At Optimum Care (GL) Limited, we are responsive to the changing needs of our diverse Service Users and the changing needs within our local community. We are committed to delivering high quality Care services while leveraging on our professionalism. We aim at Optimum Care (GL) Limited through our Safeguarding policy and procedure to provide services that is caring, effective, safe, responsive, and well led to the adult at risk and not discriminate because of disability, age, gender, sexual orientation, race, religion, culture, or lifestyle. We will always promote Service Users Independence by allowing them to express their wishes and make their own decisions to the best of their ability. We understand the importance of conducting business within a culture of openness, continuous learning and the management of safe practice whilst always involving its Service Users as partners in its care. We have a robust systems and processes in place that monitors and continuously improve the standard of care we provide for Service Users. Optimum Care (GL) Limited understands that effective governance includes assurance and auditing systems or processes. We recognise that we must assess, monitor and drive improvement in the quality and safety of the services provided, including the quality of the experience for people using the Service. The systems and processes must also assess, monitor and mitigate any risks relating the health, safety and welfare of people using our services and others. Optimum Care (GL) Limited we continually evaluate and seek to improve our governance and auditing practice. Optimum Care (GL) Limited recognises that a quality service is one that understands the needs and circumstances of each Service Users, carers, the local community and staff members. We fully appreciate that a quality service ensures that Care services are accessible, appropriate, safe and effective for all and that this includes protected characteristic groups. We also believe that workplaces should be free from discrimination so that staff can thrive and deliver excellence. Our knowledge and experience mean we can offer excellent Health & Social Care services. We are totally committed to providing a quality service based on core values. Our care team is on-hand 24 hours a day, every day of the year and staff are dedicated to delivering care with kindness and compassion. To ensure we continue to provide the best standards of care and support to our service users, we recruit and train only the best staff. Our Core Values: 1: Compassion 2: Kindness 3: Respect for people 4: Dignity Our Vision: We aspire to be the best and most effective care provider in our community, by providing tailored services to meet individual needs. Our Mission Statement: We believe that everyone should have decent living irrespective of their personal circumstances, Optimum Care, in collaboration with family members and partnership with Local Authorities work to replicate our core values: Compassion, Kindness, Respect and Dignity in the services we provide to the service users. Types of care services we provide: 1: Domiciliary Care 2: Mental Health Support 3: End of Life Care Support 4: Escort Services 5: Dementia Care 6: Learning Disabilities 7: Physical Disabilities 8: Sensory impairment 9: Live-in- Care 10: sleep –in & Wake –in Nights